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"Grey Market" Imports
Grey Market Kubota machines (New & Used), originally sold in other countries around the world, are being imported into this country. These “grey market” units were not designed for sale in Australia. They were designed and manufactured for other markets and imported into Australia and by individuals or entities independent of Kubota and without Kubota’s authorisation.
These “grey market” units are different in several important aspects from the machines that Kubota makes for Australia, and which Kubota sells in Australia. These machines are not ordinarily equipped with important safety equipment such as ROPS, seat belts, safety decals or operators manual.
No Support – Neither Kubota Australia nor its affiliated company Kubota Corporation, Japan provides parts, service, technical data or any warranty support for Kubota “grey market” units in Australia.
There is no responsibility whatsoever either by Kubota or its authorised dealers for these “grey market” units.
Kubota warns customers of the consequences of purchasing “grey market” (used, unused or low hour machines). Customers should only buy Kubota products from authorised dealers listed on this web site.
“Remanufactured Japanese Kubota” – Warning
Be aware of the phrase “remanufactured Japanese Kubota” this statement does not refer to unit’s remanufactured by Kubota Corporation. It refers to second hand domestic Japanese Kubota models refurbished by parties other than Kubota Corporation.
How Kubota tractors made for export vary from those made for the Japanese domestic market
Kubota Corporation in Japan manufactures tractors for the specific requirements and applications of the destination country.
A compact tractor built for export to Australia will incorporate heavy duty parts and components. On the other hand, tractors made for the Japanese domestic market may have a component build list suited to light duty applications such as rice paddy cultivation. The market requirements for tractors in Japan can be vastly different from those in other countries with most Japanese domestic models only used for 50 to 100 hours.”
To an experienced eye the differences between Japanese domestic and export models are clear. The most recognizable features of Japanese domestic models include rice tyres with paddle like high lugs, two wheel drive front axles, basic gear drive transmissions, single bearing rear axle housings, 3 or 4 speed rear PTO, steel seat, Japanese (not international) standard three point hitch, non-English decals and an overall dated appearance.
A major source of frustration with owners of domestic models has been their inability to source selected parts. Customers unable to source parts from a reseller may contact Kubota only to be told that those particular parts are unavailable. Because Japanese domestic tractor models were originally manufactured for sale in Japan only, overseas Kubota outlets do not carry parts for models not for sale in that country. While there may be compatibility with some engine parts, this will not extend to transmission and other component parts. The situation is compounded by the fact that the age of some models means a particular part may no longer be produced.
While warranty on second hand Japanese domestic models may be offered by resellers, neither Kubota Corporation, Japan or Kubota Australia cover any warranties on these units.
On the other hand, Kubota export models have guaranteed parts availability, factory warranty, full dealer technical service support and assistance.
In addition, all export models sold in Australia comply with Australian Standards and OH&S requirements and have passed stringent R&D testing in Australian conditions. Tractor Rollover Protection Structures (ROPS) comply with AS1636 for the protection of operators in the event of a roll over. Customers can therefore be confident of the durability, reliability and safety of export models.
This article is published to inform the public of the differences between Japanese domestic and export Kubota tractor models.
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5 Star Program
Five Star Service Program
When a customer buys a Kubota they expect five things: Quality, Durability, Performance, Reliability and Serviceability.
At Kubota, we believe that our service support should be as good as our products. That’s why we created the Kubota Five Star Service Certification Program, to ensure our customers receive only the finest service.
Kubota Five Star Service Centre Dealers are inspected and assessed every two years by Kubota’s own national service department to ensure they have the skills, training and resources to efficiently service the products they sell. In turn, this ensures that customers will receive the very best service whenever they purchase a product from a Kubota Five Star Service Centre Dealer.
Certified Kubota Five Star Service Centre Dealers must maintain more than 150 standards in the following five areas:
Facility
The dealership must have the required facilities and workshops to service the Kubota products.
Tools
The dealership must have the required special tools to service Kubota products.
Staff
The dealership must continuously employ an adequate number of full time qualified service staff including a service manager to service Kubota products.
Operations
The dealership must have the required processes in place to achieve the operational standards set by Kubota. This includes a commitment to pre-delivery and correctly installing each machine sold. This also means the dealership strives to achieve a minimum customer satisfaction score of 90%, and is proactive in completing all factory recall campaigns within a timely manner.
Training
The dealership must continuously ensure an adequate number of service staff are trained on the Kubota products they sell. This commitment means that the dealership will send staff to annual training programs at Kubota's National Training Institute based in Melbourne.
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Maintenance
Maintaining your Kubota
To prevent any issues, it’s important to know the condition of your equipment well. Always check your equipment before starting and operating.
To avoid personal injury:
Be sure to check and service the equipment on a level surface with the engine shut off, the parking brake “ON” and implement lowered to the ground.
The Daily Checks listed below are generic for most Kubota products. We recommend that you consult your operator’s manual for information on your specific model.
Daily Checks
Walk around inspection.
Tyre pressure, wear or damage (and/or track damage).
Damage to body, tightness of all bolts, nuts and pins.
Implement and accessory blades and belts for wear and damage.
Parking brake, speed control levers, all safety switches and Easy Checker™ functions.
Abnormal noise or vibrations.
Check engine oil level.
Check transmission / hydraulic oil levels.
Check coolant level.
Check water separator.
Check there are no fluid leaks.
Clean grill, radiator and screen.
Check DPF muffler (if fitted).
Check air cleaner evacuator valve (when used in a dusty place).
Check brake pedal & brake.
Check parking brake lever.
Check indicators, gauges and meters.
Check lights.
Check seat belt.
Check movable parts.
Refuel.
Care of danger, warning and caution labels.
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Safety Recalls
Product Safety Recall Notices
Through internal investigations and quality assurance activities, Kubota continue to review the assembly and reliability of all our products.
This is to confirm that all products meet Kubota’s stringent requirements. From time to time Kubota will issue a service action.
Kubota Australia distributor machines found to require an action, to avoid personal injury or injury to others, will be flagged to have a level 1 service campaign carried out.
These will be inspected and rectified by your certified Kubota dealership.
Note: Recalls may affect units in and out of Australia and registered with either product government safety organisations at www.productsafety.gov.au/recalls
Please find below a list of machines that Kubota Australia have identified that require a level 1 service campaign:
Z411KW-48-AU (serial nos. 10113 – 10302) – Rops Bolt Torque
Z421KW-54-AU (serial nos. 10079 – 10258) – Rops Bolt Torque
BX24 & BX25 Tractor Loader Backhoe Seat Lock Nut
RTV 400 and RTV 500 Steering shaft
Krone Blade Support 2530423
Kubota BX Tractors, GR Ride-On Mowers and ZD & ZG Zero Turn Mowers – Coolant Cap
Kubota Z100 Throttle Cable Reroute
RTV-XG850 Electric power steering shaft may shear
RTV-X900 (serial nos. 31229 – 42402)
RTV-X1100 (serial nos. 26899 – 35995)
RTV-X1120 (serial nos. 18541 – 20746)
Kubota J, KJ, GL, DA, DW and RKA Series Generators
– Double Pole Switching – Failure to meet local standards
RTV520, RTVX2, RTV-X900, RTV-X1100, RTV-X1120, RTV-X1130 and RTV-X1140
Front ball joint torque check
Please contact your authorised Kubota dealer for further information with the exact model and serial number of the unit.
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Service Overview
Talk to our experts and keep your Kubota working at its best
When it comes to keeping your Kubota in top shape, confidence matters. That’s why Kubota’s nationwide network of factory-trained technicians is here to deliver expert service and support using only genuine parts and built specifically for your machine.
From routine maintenance to urgent repairs on-site, we've got your covered.
What can we help you with?
Our expert technicians can carry out:
Scheduled servicing (e.g. 100-hour, 500-hour and annual maintenance)
Fluid and filter changes (engine oil, fuel, air, transmission and hydraulic)
Battery testing and replacement
Hydraulic system repairs and leak diagnosis
Cooling system flushes and radiator checks
Track or tyre inspections and replacements
Mower blade sharpening and deck servicing
Electrical system diagnostics
Genuine part replacements for optimal performance
Why choose Kubota genuine parts?
Designed specifically for your machine
Backed by warranty and durability testing
Fitted by trained Kubota technicians
Because when it comes to reliability, performance and peace of mind - that’s Kubota Confidence.
Book a service with your local dealer today
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Warranty
Overview of Kubota’s standard warranty
Kubota is a premier manufacturer of agricultural, construction and power equipment worldwide. As part of our commitment to quality and reliability, Kubota Australia provides comprehensive warranty coverage for your new KTA distributed Kubota Product.
Take advantage of our extended warranty program.
Click here to download the warranty registration, terms and service log book.
Warranty Schedule
Agricultural Equipment
B & BX Series Tractors
24 Months or 1500 hours*
B & BX Tractor Loader Backhoe Series (TLB)
24 Months or 1500 hours*
L Series Tractors
24 Months or 1500 hours*
M Series Tractors (Non Powershift)
36 Months or 3000 hours*
M Series Tractors CVT & Powershift (MGX & M7)
36 Months or 3000 hours*
M Series Power Crawler (Rubber crawler, crawler guide, track roller & idler)
12 Months or 1000 hours*
Garden & Turf Equipment
G Series Mowers
24 Months or 1000 hours*
GR Series Mowers
24 Months or 500 hours*
T80 Series Mowers
24 Months or 700 hours*
T90 Series Mowers
24 Months or 300 hours*
F, ZG, GZD & ZD Series Mowers (Except Z100/ZG100)
24 Months or 1000 hours*
Z100 Series Mowers
24 Months or 300 hours*
Z400 Series Mowers (Res. & Com.)
24 Months or 500 hours*
Walk Behind Push Mowers
24 Months for Purchaser or 6 Months for Rental application
Walk Behind Self Propelled Mowers
36 Months for Purchaser or 6 Months for Rental application
Brushcutter
12 Months for Purchaser or 6 Months for Rental application
RTV Utility Vehicles
24 Months or 1000 hours*
Baroness Turf Equipment
24 Months or 1500 hours*
All Kubota Implements, Attachments & Accessory Wholegoods
Kubota Loaders, Buckets, Backhoes, Mower Decks
24 Months
M200P, M220P Series loaders and buckets, LD Series buckets
12 Months
LBU Burder Series loader, buckets, counterweights (Manufacturer direct warranty)
12 Months
General Wholegoods and kits
12 Months
Mulchers, Harrows, Cultivator, Plough, Spreader, Seeder
12 Months
Compact Disk (CD)
24 Months
Note: Mulchers, Power Harrows, Spreader, Rotary Tiller - gear box only
24 Months
LD Series Buckets &
Burder Series Buckets and Loaders
12 Months
Construction Equipment
KX & U Series Excavators
36 Months or 3000 hours*
SSL Skid Steer Loader
SSL Series
24 Months or 2000 hours*
SVL Compact Track Loaders
SVL/CTL Series
24 Months or 2000 hours*
R Series Wheel Loaders
Wheel loader
36 Months or 3000 hours*
Rubber Tracks
12 Months or 1000 hours* Only parts will be reimbursed during 600 to 1000 hours
Toku Equipment
M, E & O Series
12 Months
Power Equipment
Repower Engines
12 Months or 1000 hours*
DA, DW & DG Generators (Workforce Range)
24 Months or 2000 hours* (Engine Only)
12 Months or 1000 hours* (Fuel system, starting & charging systems, generator, cowlings, covers & frame assembly)
J, KJ, GL & SQ Generators
24 Months or 2000 hours* (Engine & Generator Only)
12 Months or 1000 hours* (Fuel system, starting & charging system, cowlings, covers & frame assembly)
Horizontal Diesel Engines
24 Months or 1000 hours*
12 Months or 1000 hours* (Fuel system, starting & charging system, cowlings, covers & wholegoods kits)
Vertical Diesel Engines
24 Months or 2000 hours*
12 Months or 1000 hours* (Fuel system, starting & charging system, cowlings, covers & wholegoods kits)
Krone Equipment
Balers, Forage Harvesters, Mowers, Rakes, Tedders & Self Propelled Mowers
12 Months
Big M & Big X - Mercedes Engine Warranty
Please contact MTU Detroit Diesel Australia for all related warranty service.
Big X 700 - MAN Engine Warranty
Please contact MAN Diesel & Turbo Australia for all related warranty service.
Great Plains
All Products
12 Months
Drills, tillage, planters, spreaders and fertilizer application tools
24 Months (parts)
Landpride Agricultural Products
All Products Main Unit
12 Months
RCR12 Series Rotary Cutter
36 Months Gearbox only
RCR15. RCF20 & 36. Series Rotary Cutter
60 Months Gearbox only
RCR25 Series Folding Cutter
60 Months Limited Gearbox only,
36 Months Parts and labour,
Last 24 months parts only
RCM Series Rotary Cutter
84 Months Limited Gearbox only,
60 Months Parts and labour,
Last 24 months parts only
RCG3715 Galvanized deck
120 Months perforation
Parts Warranty
12 Months
*Denotes whichever occurs first
View the Kubota Powertrain Protection Plan here.
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